Location

Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description

The Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention.

Responsibilities

• Performs Loss Prevention rounds of the Resort as follows:
• All restaurants
• All lobby areas and the Associates Entrance Garage
• Convention Center/Presidential Wing
• All guest floors
• Executive Offices
• Service levels. (Heart of the House areas)
• Ski Area, stables, outbuildings, and town homes
• Visits all locations requiring special attention as frequently as required.
• Responds immediately to those emergency incidents and Loss Prevention requests to which is assigned.
• Ensures maximum guest, associates, and hotel safety and Loss Prevention at all times.
• Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures.
• Reports in writing on all activities during each shift before leaving the resort, with oral reports and emergency notifications delivered as directed by the established Loss Prevention procedures.
• Performs duties as assigned by the Director of Loss Prevention and responds to direction from any Executive Committee member.
• Creates and maintains the highest standards of Loss Prevention at all times, being professional in attitude, appearance, and application.
• Checks associates leaving and entering the hotel at the beginning and end of shift, or at any time when an associate leaves the hotel. Collects all package passes and inspects parcels taken from the hotel. ( to be implemented)
• Monitors the Loss Prevention of the receiving dock. ( when applicable)
• Confiscates all unauthorized parcels etc., and notifies the Loss Prevention Manager and the appropriate department head.
• Monitors heart of house/subway as much as possible to ensure only associates are permitted. Any Salesmen, job applicants or vendors need to have approval from departmental leader to enter building through the heart of the house-otherwise those individuals should use the front entrance. EXCEPTION: Job applicants should always use the side entrance to the ASC corridor.
• Does not leave assigned station unless properly relieved as specified by the Loss Prevention Manager. Performs all necessary clerical requirements of the Loss Prevention Department under the supervision of the Director of Loss Prevention. This includes filing, processing work orders, ordering supplies, maintaining necessary schedules, and posting bulletin board information.
• Protects hotel from admission of undesirables and others not conducting legitimate business within the premises.
• Makes rounds throughout the resort including Bretton Arms Inn/The Lodge/Ski Mountain and the Townhomes
• Understands and energizes Safety Awareness with all associates

Qualifications

• Must be able to work overnight hours; between the hours of 4PM and 6AM
• Previous security experience preferred.
• Red Cross and First Aid Certified.
• Able to work flexible hours to include nights, weekends, and holidays.